Warranty Policy

Warranty Policy

At macSho , we stand behind the quality of our used Apple laptops. Our warranty policy ensures that you have peace of mind when purchasing from us. Please read the following terms and conditions regarding our warranty coverage.

1. Warranty Coverage

All used Apple laptops purchased from macSho come with a 12-month limited warranty from the date of delivery. This warranty covers:

• Defects in materials or workmanship that affect the functionality of the laptop.
• Hardware issues such as malfunctioning components (e.g., screen, keyboard, ports, motherboard)..

2. What’s Not Covered

The warranty does not cover the following:

• Physical damage caused by drops, impacts, or misuse.
• Accidental damage including water or liquid damage, cracked screens, and damage due to spills.
• Normal wear and tear, such as cosmetic scratches, dents, or fading.
• Battery life degradation beyond a specified threshold (unless the battery is found to be defective at the time of delivery).
• Software issues, including operating system malfunctions or user-installed software problems.
• Unauthorized repairs or modifications made to the laptop by the customer or third parties.
• Damage caused by improper use, including the use of incompatible accessories or operating the device under extreme conditions.

3. How to Request Warranty Service

If your Apple laptop is experiencing issues covered by our warranty, please contact our customer support team at support@macsho.com or +91 9063064210 to request warranty service. When contacting us, please provide the following details:

• Your order number and purchase date
• A detailed description of the issue or malfunction
• Photos or videos of the issue (if applicable)

Once we receive your request, we will guide you through the process of returning the laptop for inspection or repair.

4. Warranty Repair or Replacement

If we determine that your laptop qualifies for warranty coverage, we may offer one of the following solutions:

• Repair: We will repair the defective component(s) at no additional charge.
• Replacement: If the issue cannot be repaired or is deemed unrepairable, we may offer a replacement laptop of the same or comparable model.
• Refund: In rare cases, if a replacement or repair is not possible, we may issue a full refund in accordance with our Return and Refund Policy.

5. Warranty Service Process

• Return Shipping: For warranty claims, we will cover the shipping cost to return the laptop to our facility, provided the laptop is found to have a valid warranty issue. However, customers are responsible for the return shipping costs in cases where the laptop is found to be in good condition and not covered by the warranty.

• Repair Timeframe: Repair or replacement can take up to 10-15 business days depending on the severity of the issue and availability of replacement parts.

6. Extended Warranty Options

We offer extended warranty options for customers who wish to extend their coverage beyond the standard warranty period. Please contact us for more information about extended warranty plans and pricing.

7. International Warranty

Our warranty is valid for [Country]-based customers. If you are purchasing from outside [Country], please contact our customer support team to inquire about the availability of warranty services in your location. You may be required to cover additional shipping or customs fees.

8. Warranty Disclaimer

While we make every effort to ensure our laptops meet high standards of quality and reliability, we do not guarantee that the laptop will be error-free or meet all of the customer’s specific requirements. The warranty covers only hardware defects as outlined above.

9. Contact Us

If you have any questions about our warranty policy, or if you need to request warranty service, please don’t hesitate to contact our customer support team.

Thank you for trusting macSho with your purchase. We are committed to ensuring your satisfaction and offering high-quality products that meet your needs.