Refund and Returns Policy

At macSho , we strive to ensure our customers are satisfied with their purchases. If you are not fully satisfied with your used Apple laptop, we offer a straightforward return and refund policy.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The laptop must be returned within 3 days from the delivery date.
• The laptop must be in the same condition as when it was received, with all original accessories (chargers, cables, etc.) and packaging included.
• The laptop must not have been damaged due to user error, misuse, or negligence.

2. How to Initiate a Return

To start a return, please contact our customer support team at [support@macsho.com] or [+91 9063064210] with the following details:

• Order number
• Reason for return
• Condition of the laptop
• Photos (if applicable)

Once we receive your return request, we will provide you with a return shipping label and instructions.

3. Return Shipping

• Domestic Returns: We offer free return shipping for orders within India.
• International Returns: Customers outside India will be responsible for return shipping fees, unless the return is due to a defect or error on our part.

Please make sure the laptop is securely packed to prevent damage during return shipping. We recommend using a trackable shipping service to ensure safe delivery.

4. Refund Process

Once we receive the returned laptop and confirm that it meets our return policy criteria, we will process your refund.

• Refunds will be issued to the original payment method used for the purchase.
• Please allow up to 10-15 business days for the refund to be processed after we receive the returned item.
• Shipping costs are non-refundable, unless the return is due to a defect or an error on our part.

5. Exceptions

• Non-refundable items: Certain items, such as laptops marked as “final sale,” or if the laptop has been altered (e.g., hardware modifications, stickers, or engravings), may not be eligible for return.
• Damaged or Defective Laptops: If the laptop arrives damaged or defective, please contact us within 3 days of receiving the product for a full refund or exchange.

6. Exchanges

If you wish to exchange your used Apple laptop for a different model, please contact our customer support team. Exchanges will be processed as a return followed by a new purchase.

7. Warranty

Our used Apple laptops come with a 12-month limited warranty against manufacturing defects. If the laptop experiences any issues within the warranty period, please contact us for repair, replacement, or a refund as appropriate.

8. Contact Us

If you have any questions about our return and refund policy, please feel free to reach out to our customer support team.

Thank you for shopping with macSho . We appreciate your business and are committed to ensuring your satisfaction!